RackDraw Support
Contact
For help with RackDraw, email [email protected]. Please include your operating-system version and a description of the issue — we aim to respond within two business days.
System requirements
A Mac. Projects are saved as .rackdraw files; rack elevations export to PDF.
Frequently asked questions
What do I need to run RackDraw?
A Mac. RackDraw is distributed as a macOS application.
What format are projects saved in?
Projects save as .rackdraw files. You can reopen them and access recent projects from within the app.
How do I export or share a drawing?
RackDraw exports rack elevations to PDF for sharing and printing. Exchange is via PDF out and .rackdraw project files.
Can I add equipment that isn't in the library?
Yes. You can create your own equipment definitions and import/export libraries to share them between installations, on top of the 294 built-in items.
How does front/rear mounting work?
Each rack U can hold equipment on the front rail, rear rail, or both. A side-profile clearance view flags front/rear depth conflicts.
Can I undo mistakes?
Yes — RackDraw keeps a full undo/redo history using standard macOS shortcuts.
Where can I find privacy information?
See our Privacy Policy for how we handle data across our products.