Privacy Policy

Eggen Technologies LLC ("Eggen Technologies," "we," "us," or "our") builds software and hardware for the professional audio, video, and lighting industries. This Privacy Policy explains how we handle information in connection with our websites and applications (collectively, our "Services"). We are committed to designing our products to collect as little personal information as possible.

Information We Collect

Our applications are built to function with minimal personal data. Depending on the product and how you use it, we may handle:

• Information you provide directly — for example, when you contact us for support, we receive your email address and the contents of your message.
• Content you create — files, designs, and project data you create in our applications are generally stored on your own device or a location you choose, and are not transmitted to us unless you explicitly share them.
• Basic diagnostic and usage information — where enabled, aggregate and non-identifying information that helps us understand product performance and fix problems.

Specific data practices for each application are described in that app's App Store privacy information.

How We Use Information

• To provide, maintain, and improve our Services.
• To respond to your support requests and communicate with you.
• To diagnose problems and improve reliability and performance.
• To comply with legal obligations.

How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers who process information on our behalf under confidentiality obligations.
• Legal requirements, when required by law or to protect our rights, users, or the public.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Third-Party Services

Some Services may rely on third-party providers (for example, for hosting or software distribution through the Apple App Store). Those providers handle information under their own privacy policies.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law. Support correspondence is retained for a reasonable period to help us assist you.

Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children's Privacy

Our Services are intended for professional use and are not directed to children under 13. We do not knowingly collect personal information from children.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you. To make a request, contact us at the address below.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.

Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].